I hereby declare to comply the following terms and conditions of the Sun N Fun Holidays (P) Ltd. and hence understand it fully before booking the outbound tour package.
OUTBOUND TOURS | BOOKING TERMS & CONDITIONS
Client means person(s) in whose name or on whose behalf the booking has been made.
SNF means Sun N Fun Holidays Private Limited.
Outbound tour/ Tour arrangement means a tour operated by SNF which is operated by SNF outside Nepal and includes, but is not limited to, brochure tours, special tours, packages, cruise, sightseeing, carnival, cosmos, star cruise etc.
Tour Cost means cost of all the services availed by the client for his outbound tour.
Brochure means catalogue/leaflet/e-mail or any other document containing the details about the itinerary/activities on the outbound tour.
Infant means a person below the age of 2 years and child means a person above the age of two and below the age of twelve years.
MEALS AND SPECIAL REQUESTS
The menus are pre-set for meals on the outbound tour. The nature of meals is clearly indicated in the brochure. SNF would not entertain a request for a special meal nor guarantees a special diet to the client except to the extent mentioned in the brochure.
SNF reserves the right to change the menu if circumstances necessitate such a change. In the event that the client is not able to avail the meals in the menu for any reason attributable to the client, no claim can be made for the unutilized meal against SNF.
Client acknowledges that hotels worldwide serve breakfast at 6 am (local time) and hotels do not pack and deliver breakfast. The meal has to be consumed when served. If the client misses breakfast due to him/her catching a flight or any other reason, no claim for the same shall be entertained.
SNF may, in its sole discretion, entertain the requests for special meals / room allocations subject to such requests given in writing by the client. SNF would take all the necessary steps to ensure that these special requests are honored. However, in the event that such special requests are not honored, SNF would not be liable for any claim in this regard by the client. Extra cost, if any, for special meals have to be borne by the client.
Client shall be responsible to bear the additional charges of any special meal if purchased by him/her and shall not be entitled to recover the same from SNF.
In no event where the client fails to avail the meal due to the fault of SNF, SNF's entire liability will exceed more than the proportionate amount that the client had paid SNF for the meal while booking the outbound tour. The proportionate amount shall be decided by SNF and shall not be subject to any dispute by the client.
SNF takes all reasonable steps at the time of selecting the hotels that form a part of the outbound tour. The selection is based on strong internal assessment of the respective hotels and the hotels selected are usually the best in the respective categories. SNF endeavors to provide details of the hotel to the client in advance vide proposed itinerary. However, SNF reserves the right to change hotels before booking subject to availability or any other reason and no claim with regard to the star category or type of the hotel shall be entertained by SNF after booking.
SNF would not be held liable or to make good any inconvenience or discomfort caused to the client due to but not limited to the insufficient services provided at the hotel. SNF acts as an agent between the client and the hotel and would under no circumstances be held responsible for inadequate services provided by the hotel.
The client would be liable to make good any damage(s) caused by any act of him/her (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. SNF would not, in any way, intervene in the same.
Client agrees and acknowledges that the standard check-in and check-out time of the hotels worldwide are as follows:
Check-in: 2 PM (local time) Check-out: 11 AM or 12 NOON (local time).
SNF shall provide a proposed itinerary to the client before the booking which shall be subject to change for reasons beyond the reasonable control of SNF. The proposed itinerary is only tentative and the booking details and hotel vouchers sent to the client before departure shall be final.
The outbound tour price is subject to increase without any notice if this rate substantially changes prior to departure. The client would be required to pay such increase in the tour cost before the departure.
SNF takes all reasonable steps at the time of finalizing the itinerary for the client to ensure that the itinerary is as per the convenience and comfort of the client. However, in the event of a change in the itinerary, SNF would inform the client accordingly before the departure of the client on the outbound tour.
Further, in the event of a change, beyond the control of SNF, in the itinerary of the client post departure for outbound tour, SNF shall inform the client accordingly as and when such a change occurs. SNF shall not be held responsible in any manner whatsoever for any loss that a client might suffer consequent to such a change.
SNF reserves the right to claim any additional expenses on account of delays/changes in the itinerary, caused by any reason whatsoever.
SNF reserves the right to amend, alter, vary or withdraw any particular departure, excursion or substitute a hotel of similar category if deemed advisable or necessary.
For the convenience of clients, SNF will sometimes amend the itinerary. However, all other services will remain the same.
In the event that the client misses out on any activity on the outbound tour due to delay on his part, SNF would not be held liable to refund the money paid for the same or in any other manner whatsoever.
SNF will not entertain any change in the itinerary at the request of the client after booking in view that it might disarray the entire tour. However, SNF may, in its sole discretion and subject to availability, provide changes in the itinerary made at the request of the client. Client agrees to pay additional cost incurred due to such change/cancellation.
COACH / SITTING
On the outbound tours, coaches are used for transfer purposes including local sightseeing. There are no seat numbers allocated and the clients shall follow instructions of the Tour Manager in this regard.
In case the client is carrying any valuable personal effects, it is advisable not to leave them behind at the time of disembarking/leaving the coach. SNF will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the client.
Any damage caused to the coach during travel as a consequence of the actions of the client (willful/negligent), shall be payable by the client and SNF would in no manner whatsoever be liable for the same.
The drivers of the coaches are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event that any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances.
In the event of breakdown of any coach or any vehicle arranged for transportation, SNF will provide an alternative within reasonable time. SNF shall not be liable for any delays occurred due to breakdown or traffic jam or for any reasons causing delay in the provision of alternative coach/ vehicle.
TOUR / BOOKING COST
SNF shall always provide a consolidated invoice of the entire tour cost. SNF in no circumstances whatsoever provides the break–up of the invoice details to the client.
Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc). This is however solely at the discretion of the client.
Tipping in Europe is something that is expected of anyone providing you a service, for example, local guides, waiters, tour manager, posters etc. However, it is mandatory to tip the coach driver a nominal amount of 2 Euros for Europe and UK and 2 Dollars for USA per person per day for the duration of the tour.
CURRENCY AND TRAVELLERS CHEQUES
It is recommended that the client take holiday spending money partly in local currency (i.e. in the currency of the country where he/she is traveling), partly in travellers' cheques or travel currency card. Traveller's cheques are a safe way to carry money as they are easily encashable for a small service fee and can be replaced if they are stolen or lost, provided you have the traveller's cheque numbers and the counterfoil.
Alternatively, the client can carry a Travel Currency Card, which is by far the safest way to carry foreign currency. The card gives anytime access to cash at VISA/VISA PLUS ATMs and in any denominations. This card is also accepted by over 12 Million Visa Electron Merchant Outlets across the world.
ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE
A child below 12 years of age who is booked on the outbound tour paying the special rate without a bed will not be provided with a bed in the hotel while on the outbound tour under any circumstances.
In case the client makes any changes in their accommodation while on the outbound tour, SNF shall not refund or pay compensation in any manner whatsoever. The client would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation.
FORFEITURE OF DEPOSITS
SNF requires the client to pay non-refundable interest-free booking fee at the time of booking the tour, along with the prescribed booking form duly completed for the outbound tour booked by the client.
In the event that the client cancels the booking or fails to adhere to the tour payment schedule as informed in the documentation check list or in the event that the visa of any country is not granted or the client is unable to travel on the tour booked due to any reason whatsoever, including medical ground or sickness, cancellation charges will apply as communicated to the client by SNF over e-mail.
Client acknowledges that booking of air tickets/hotels for a tour may, in some cases, be done parallel to visa processing to ensure the availability and booking as per the proposed itinerary and in the event of any denial/ rejection of visa, SNF shall be entitled to recover any cost incurred in making such bookings by way of deducting cancellation charges as specified hereinabove.
Client acknowledges that such charges are just and fair and are deducted towards expenses that SNF incurs towards making bookings at the request of the client and consequent cancellation or non-travel by the client.
NUMBER OF DAYS OF THE TOUR
The days and nights as per the itinerary are decided as per the availability of hotels and airlines. No claims regarding full utilization of last day or inclusion in the tour shall be valid.
CANCELLATION DUE TO VISA REJECTION
All the clients traveling on an outbound tour must be in possession of a valid visa of the country in which the clients would be visiting as a part of the outbound tour.
SNF acts as a facilitator for visa processing and is not responsible for scrutinizing the visa before submitting it to the visa authority. The discretion to grant/reject the visa rests solely with the concerned authority/embassy and SNF will in no way be held responsible in case the visa is refused by the concerned authorities for whatever reason(s).
SNF shall not be held responsible for non-issuance / rejection of visa due to receipt of incomplete/ delayed documents from the client. It is a possibility that the consulate may ask the passenger to appear for a personal interview. This is at the sole discretion of the Consulate / concerned authorities.
Passengers whose visas are not granted by the Singapore/Malaysia/Thailand/ consulates Client must intimate SNF immediately, at which time SNF will deduct applicable cancellation charges towards administrative charges in addition to any additional visa expenses incurred and refund and balance amount. However, if such intimation is not received as aforesaid, cancellation charges will be applicable as per the cancellation rules mentioned hereunder.
SNF will block the bookings or book the tickets in advance and share the booking details once the client's visa is confirmed, in its sole discretion, to ensure travel on the dates requested by the client. In such case where the visa of the client is not garneted, the associated cancellation charges for booking shall be applicable.
Passengers whose visas are not granted by US / UK / SCHENGEN consulates must intimate SNF immediately, at which time SNF will deduct the applicable cancellation charges towards administrative charges, along with any additional visa expenses incurred and refund and balance amount. However if such intimation is not received as aforesaid, cancellation charges will be applicable as per the cancellation rules mentioned hereunder.
When Cancellation is made
Prior to 45 days or more
Between 44 and 31 days of departure
25% of Holiday Cost
Between 30 and 15 days of departure
50% of Holiday Cost
Between 14 and 8 days of departure
75% of Holiday Cost
Prior to 7d ays from date of departure
100% of Holiday Cost
SNF shall in no way be held liable for any delay in response from the visa authority about visa acceptance or rejection by the authorities.
SNF shall make best efforts for timely delivery of the passport to the client before the date of departure of the tour. However, SNF shall not be liable for any delays or loss of passport for reasons beyond its control as SNF relies on third party vendors for such services. In the event of any cancellation of tour due to delay in delivery of the passport or rejection of visa, SNF shall be entitled to recover cancellation charges from the client as per the term herein.
TRANSFER FROM ONE TOUR TO ANOTHER
A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.
Balance payments of the tour cost shall be made as follows: Payment 30 days prior to the outbound tour departure date: Only by cheque/cash
Payment within 30 days from the date of departure of outbound tours: Only by cash
(If any cheque towards the payment is dishonored, SNF, without notice to the client, shall be entitled to cancel the entire booking without any liability.
Final documents and airline tickets will be delivered (by hand, e-mail) only after the balance payment is made to SNF by the client.
Refunds (if any) for amendments and / or cancellation will be paid directly to the client for booking made directly with SNF.
Refund (if any) due to visa delay/rejection will be subject to applicable cancellation policy shared with the client by SNF.
The normal time to process the refunds is at least 30 working days.
There is no refund payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc).
The refund for the foreign exchange components of the outbound tour will be refunded in NRs only and will be at the prevailing day's rate of exchange on the date of refund.
In the event of any delay in the refund beyond the period specified herein, the entire liability of SNF shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made.
SCOPE OF ACTIVITY
SNF is engaged in the business of travel and holiday organizer and does not control or operate any airline. It does not own or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or service mentioned in this brochure.
SNF shall not be responsible for any delay, improper services provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners/ coachoperators / tour operators who are SNF's independent contractors.
SNF shall not be responsible for any delay or deficiency in services provided by any agency, airline, transport, hotel, any provider of services, and/or any act or actions of co-travelers, co-passengers which may result in injury, damage to the life/limb or property of the client or interfere with enjoying or availing the services to be provided on the outbound tour.
SNF does not hold any control in any nation immigration and shall not be responsible for the delay or reject of client in airport due to immigration issues.
CONDITIONS OF PASSAGE
The aforesaid conditions are applicable to every client of SNF who books an outbound tour.
In the event of a client booking through SNF, a Tour or Tour Arrangement of any other Tour Operators like Carnival, Cosmos, Star Cruise etc., the "Terms and Conditions" specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to above mentioned "Terms and Conditions" while determining the contractual relation between the client, the Tour Operator and SNF.
Client agrees that SNF is only acting as a facilitator while booking a Tour Operator and any claims for any refund arising due to cancellation or any other claims against the Tour Operator shall only be made against the said Tour Operator and SNF in no event be held liable for any refund or any other claims whatsoever.
HEALTH AND INSURANCE
It shall be the duty of the client to inform SNF in case the client has any medical history that may affect his ability to enjoy and fully pursue the outbound tour and wherein the interest of the group or any member thereof is prejudicially affected.
SNF reserves the right to ask the client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed, SNF shall not be liable to provide any assistance or refund the money.
It is mandatory that the client is adequately covered by Overseas Medicaid Insurance Policy and other appropriate insurance policies from the Insurance Company to cover the risk of life, limb and property while on outbound tour. SNF would in no way be responsible for any loss of life or property in any manner whatsoever.
The tour cost would not necessarily include the costs towards the insurance premium. Hence, it is advisable that the client gets insurance cover at their own costs.
In case of any medical emergency to the client during the tour, SNF shall make best effort to provide medical assistance or arrange for travel back home for the said client. Client agrees that in the event that the client is unable to utilize the remaining tour due to sudden illness, he/she shall not be entitled to recover refund for the unutilized part of the tour.
CANCELLATION OF THE TOUR DUE TO MEDICAL ILLNESS
If a client cancels his/her booking before departure on medical grounds, client must provide necessary certificates to SNF. Any waiver or refund of the tour shall be subject to discussions with airlines/hotels and approval from such airlines/hotels. However, SNF does not promise any waiver/refund of the tour cost on medical grounds.
Client acknowledges that as all the bookings are made on group basis and individual cancellations of bookings of any client and receipt thereof shall not be provided and cancellations shall be as per the terms herein.
CONDITIONS OF TRAVEL
The client will have to strictly follow the Tour Program and return to Nepal as per the validity of the air ticket. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the client to reach the place of commencement of the tour and register with the representative of SNF at the appointed place, date and time.
In case a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour and 100% cancellation charges will be levied.
If a client avails pre-tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
SNF reserves the right to withdraw tour membership of any client whose behavior is deemed likely to affect the smooth operation of the outbound tour or adversely affect the enjoyment or safety of other passengers and SNF shall be under no liability to any such person.
The immunities provided under this contract shall be available to SNF's employees, directors, managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by SNF.
Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of SNF arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the outbound tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
The prices quoted in this brochure have been calculated at the rate prevailing at the time of printing of this brochure. SNF reserves the right to amend the prices published in this brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the client.
If no suit/action is brought against SNF within three months of the last day of the outbound tour, SNF shall be discharged from all liabilities under/or arising out of this contract and the client shall be deemed to have relinquished/abandoned all his rights under or arising from this contract.
If the client books with a travel agent and such booking with that agent includes, but is not limited to, SNF arrangements, the contract is with the client's travel agent and SNF is a supplier to the client's travel agent.
In case of publication of any travel scheme offering any discount or benefit by SNF, SNF shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.
In the event of SNF exercising its rights to amend or alter any tour or holiday advertised in their brochure/ itinerary after such a tour or holiday has been booked, the client shall have the right:
To continue with the tour or holiday as amended or altered or to accept any alternative tour or holiday, which SNF may offer.
In either of these cases above, the client shall neither be entitled to nor SNF be liable to the client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund. In the event that SNF is unable to conduct a particular tour, SNF shall at its own discretion, refund the amount of the cost of the said tour to the client (after deducting the actual expenses incurred by SNF on clients' booking like visa, insurance premium, and other overheads as applicable from case to case) without any interest on the same. The client will not be entitled to make any grievance thereafter in respect of the same.
SNF shall, in no circumstances whatsoever, be liable to the client or any person traveling with him for:
Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused.
Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him howsoever caused.
The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person.
Loss of baggage by the airlines / coach / cruise / train.
Overbooking of seats by the airline.
Any delay due to the airline.
Failure on the part of airline to accommodate passengers despite having confirmed tickets or change of route.
If in the event that the client is booked on a particular airline and the said flight is over booked/cancelled for whatever reason and the client is not allowed/able to board the flight, the client shall not hold SNF responsible for the same and no claim whatsoever can be made by the client against SNF for refund or compensation.
For any claims of any dispute with the Tour Manager.
In no event shall the entire liability of SNF for any claims directly and indirectly arising out of the tour exceed the total booking amount paid by the client.
SNF shall not be held liable for any claims arising due to delay at the airport or if the client has to wait at the airport due to any technical sang or any reasons not attributable to SNF. SNF shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement.
SNF shall not be responsible and / or liable for any damages caused to the client due to reasons beyond the control of SNF (Force Majeure / Vis Majeure). In the event of any cancellation due to Force Majeure events SNF shall not be liable for any refund to the client.
The customer agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If SNF is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The client agrees that SNF being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The maximum liability of SNF in such events will be refund of the booking amount subject to receipt from the airline or providing alternative.
Customer acknowledges that SNF is only a facilitator and any refund for any service(s) which was/were not delivered by the service provider or for any reason for which the Client is entitled for a refund is subject to SNF receiving the amount from the said service provider. Client acknowledges that SNF shall not be held liable for any delay in refund or non-refund of the amount from the service provider. In such events the Client shall directly approach the service provider for any claims.
LAW & JURISDICTION
For all complaints, suits, claims or disputes of whatsoever nature relating to any products including Tours by SNF and third party products and tours the courts and tribunals in Nepal alone shall have exclusive jurisdiction. All tours are subject to laws, rules of Government of Nepal.
Sun N Fun Holidays is a registered travel company in Nepal. Here at Sun N Fun, we have been creating luxury tailor-made journeys, personalized tours, adventurous holiday and family trips for our valued customers.